Verizon Fios Triple-Play Leads in Customer Satisfaction Among Major Carriers

People often ask me about my Verixon FIOS. I waited and watched them install the pipe and kept calling. AFAIK I was the first to get it in my development probably to shut me up. Last time I bothered someone that much was to beta test the “new” Road Runner back about 15 years ago. I love my FIOS. It is reliable and very fast, although obviously I pay for the top tier because of my work. The DVR also seems better.

Now, according to a press release from Verizon, Consumer Reports has a survey showing that customers love it. When I am asked, I often praise it and have converted people. It’s scary to drop everything and try someone new so this might help people switch and keep competition alive.

Here is the press:

YONKERS, N.Y., March 28, 2013 /PRNewswire-USNewswire/ -- With carriers offering introductory discounts as much as half off, it's little wonder why three quarters of those who bought a triple or quad-play telecom package (cable, internet, home phone, cell phone) told Consumer Reports that they would definitely or probably purchase that same bundle of services again, according to the latest subscriber survey on telecom providers from the Consumer Reports National Research Center.

"Our report revealed that although rates for telecom services have been trending upward, there are proven ways to save for consumers who act boldly and tackle these costs head-on," said Paul Reynolds, Electronics Editor for Consumer Reports. "Also, our Ratings – of bundles from 14 companies, along with individual phone, TV, and Internet services from many more – show that most people have at least one decent choice in telecom."